Annual Activation Fees

$110.00 per year (non-refundable once you have activated system) these fees are processed once a year on the 1st day of your subscription anniversary month. This is a fee we charge to handle your account and is to be paid-out before activating your system. If you wish to discontinue your service before the fee is due, a 30-day notice must be given.

All systems must be activated for 12 consecutive months to avoid a $150.00 fee that is charged by the provider and passed on to our customers if this is not met.

Upon activating your system you will be charged for the annual activation fee and 2 months of programming. All fees must be paid in full before your services may begin.

There is a small fee over and above the prices that the provider charges that is due to operational expenses.

Please keep in mind that the provider does increase their prices from time to time. We do not process any mailings to our customers advising them of the increase. We simply pass this increase on to your next billing.

NOTE: Expect this increase to happen at least once a year.

Invoices are processed between the 15th and 30th of every month. (Except the annual activation fee, which is processed on the 1st of your subscription anniversary month).

If you require copies of your invoices, monthly fees are as follows:
 

Payments can be made by Visa, Mastercard or American Express. If you choose to pay by cheque, you must pay for 6 months at a time.

Your invoices are billed directly from Freeway Support Services, not from the provider. If there are any discrepancies, please contact us directly.

Overdue Accounts

Late fees are charged as follows:
1 – 30 days $10.00
31 – 60 days $25.00
61 days & over $55.00
NSF Cheques $45.00

Any accounts that are overdue after 60 days will be disconnected with a $60.00 reconnection fee. If this should happen, the past due balance must be paid before reconnection will occur.